Unlimited Telephone and email Support is available for all SOS customers.

You may reach us Monday thru Friday 8:00am - 5:30pm EST PH (513) 707-5950 Fax (513) 583-8736 or email us at support@offsite-data-storage.com . If you choose to email our support staff, please include your name, phone number, company name, address, the nature of the problem and anything you may have tried to resolve the issue. This will best help us expedite your issue.

What's unique about the SOS technical support?

Call Ownership: When you speak to a support technician, that tech will spend the necessary amount of time with you to answer your questions and resolve any issues you are having.

Response time: We do everything in our power to make sure when you call you get to speak to a live person. If the call volume is unusually high, we guarantee a prompt response.

After hours support: We understand that not all companies keep the same hours. We always have a technician on call that can be reached from our main phone number in the event of an emergency.

Customer Advocacy: The customer is always right and our team acts as the "voice of the customer" bringing feature requests and issues to the attention of the development team.